Returns, Refunds & Order Cancellations

virendro™ · Find the right next step for your order

Picked the wrong size for your craft organizer? Opened an embroidery kit and found a piece missing? Ah, that can put a project on pause. Here’s how to request a return, report an issue, or ask us to stop an order before it enters fulfillment.

Have your order number handy. Start with Customer Support and wait for the return address and instructions before mailing an item back. Email service@virendro.com

🖇️ What brings you here?

For a change-of-mind return, include the supplied parts and accessories and keep the original packaging where practical. Items damaged through misuse or altered after delivery may be ineligible for this type of return. We review problems with the supplied item separately. Your rights under applicable consumer law still apply.

🧩 Missing a piece or received the wrong item?

A crochet hook set should include the sizes listed, and a craft kit should come with the pieces described on its product page. If something’s off, tell us which item or option you received and what you expected. A photo of the product or outer packaging can help if it’s safe and practical to take one. If anything is broken or sharp, leave it alone and describe the issue in your message.

Depending on what happened, we may send the missing component, replace the item, issue a refund, or arrange a return. If a refund is due, you can receive it without having to accept store credit.

🏷️ How to send an item back

1. Email your request. Include your order number, product name, quantity, reason for the request, and the outcome you’re looking for.
2. Wait for the return instructions. If a physical return is approved, we’ll send the designated return address, packing instructions, and any applicable shipping costs.
3. Ship to the confirmed address. Use the destination in our reply, which may differ from the address on the original parcel. Keep your shipping receipt and tracking details if available.

The company address at the bottom of this page identifies the store operator. Please use the return address confirmed by Customer Support for your order.

🧮 When will my refund show up?

For an approved physical return, we generally initiate the refund within 5–10 business days after the returned item has been received, inspected, and approved. Refunds normally go back to the original payment method. Your bank or payment provider may take additional time to post the credit.

If we approve a refund without requiring a return, or confirm an order cancellation, we’ll explain the applicable processing details in our reply. If the original payment method can’t accept a credit, we’ll work with the payment provider on an appropriate alternative where permitted. Any mandatory refund deadlines under applicable law take priority.

Want us to check the status? Send your order number and any previous correspondence. Please keep full card numbers, security codes, passwords, and one-time codes out of your message.

🎨 Prefer a replacement or a different option?

Still want the kit, just in a different design? Let us know which option you’d like. Exchanges depend on stock and return eligibility. We’ll explain the available options and any applicable costs before you decide. If a direct exchange is unavailable, you may be able to return the eligible item and place a separate order.

🛑 Need to cancel before it ships?

Plans changed? That happens! Email us as soon as possible with your order number and a clear request to cancel. If we successfully cancel the order before fulfillment begins, there is no cancellation fee.

Once fulfillment is underway, we may be unable to stop the order. Wait for our reply to confirm the result. If the order can’t be stopped, we’ll explain whether you can request a return after delivery.

🧵 Let’s work out the next step

A few details about your order are enough to get started. Whether you’re checking eligibility, reporting an incomplete kit, or following up on a refund, send us your order number and a short note about what happened.

Email service@virendro.com · Call +86 178 9644 3049

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🪪 Store Operator & Business Information

virendro™ is operated by Guangzhou Zhuoshuo Network Technology Co., Ltd.

Website · virendro.com
Owner · He Yuanping
Company Address · Room 204, No. 25-2 Shunyi-fang Avenue East, Nancun Town, Panyu District, Guangzhou City
Unified Social Credit Code · 91440106MAG009YY5T
Customer Support Email · service@virendro.com
Contact Number · +86 178 9644 3049